PRIVACY POLICY

Effective Date: 26 March 2025

Total Mobility Portsmouth
Ameiva Point, Unit 4, Suite 3, Quartremaine Rd, Portsmouth, PO3 5QP
Tel: +44 (0)23 9266 2352
Email: support@totalmobilityportsmouth.co.uk

1. Introduction

Total Mobility Portsmouth ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website (www.totalmobilityportsmouth.co.uk), submitting enquiries, or placing an order with us, you are accepting the practices described in this policy.

2. Who We Are

We are a specialist mobility provider offering products and services to assist with independent living. Our website is primarily used for browsing our product range, making enquiries, and contacting our team.

3. What Data We Collect

We may collect and process the following types of personal data:

a) Personal Identifiable Information (PII)

• Name
• Address (billing and delivery)
• Email address
• Telephone number
• Payment details (processed via secure third-party providers)
• Date of birth (when legally required)
• VAT exemption declaration details

b) Technical & Usage Data

• IP address
• Browser type and version
• Time zone setting and location
• Operating system and platform
• Clickstream data and page interaction (via cookies and analytics tools)

4. How We Collect Your Data

We collect data in the following ways:

• When you fill out a form on our website
• When you make an enquiry by phone or email
• When you place an order online, by phone, or in person
• When you subscribe to updates or marketing communications
• Automatically through cookies and similar technologies (see Section 9)

5. How We Use Your Data

We process your personal data for the following lawful purposes:

• To fulfil orders and deliver products/services
• To communicate with you about your enquiry, delivery, or service
• To process payments and issue VAT exemption documentation
• To improve our website and services
• To comply with legal or regulatory obligations
• With your consent, to send promotional materials and product updates

6. Lawful Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contractual necessity (e.g., to process and fulfil your order)
• Legal obligation (e.g., VAT records or safety recall information)
• Legitimate interest (e.g., improving our services)
• Consent (e.g., marketing communications)

7. Who We Share Your Data With

We only share data where necessary and with trusted third parties, including:

• Delivery partners (for order fulfilment)
• Payment service providers (PCI-DSS compliant)
• IT and website service providers
• Legal or regulatory authorities, if required by law

We never sell your data to third parties.

8. Data Retention

We retain your personal data only for as long as necessary:

• Customer records: up to 7 years (for accounting and legal obligations)
• Enquiry data: up to 12 months
• Marketing preferences: until you unsubscribe
• VAT exemption forms: 6 years from the date of purchase

9. Cookies and Website Tracking

We use cookies to enhance your browsing experience and to collect data on website usage. These include:

• Strictly Necessary Cookies – for website functionality
• Performance Cookies – for usage analytics
• Functionality Cookies – for user preferences
• Targeting Cookies – for marketing and advertising (only with consent)

You can control or disable cookies via your browser settings. For more information, refer to our [Cookie Policy].

10. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability (request transfer of your data)
• Withdraw consent at any time (e.g., for marketing emails)

To exercise any of these rights, contact us using the details below.

11. Data Security

We take data security seriously. Your data is protected through:

• Encrypted website connection (HTTPS)
• Secure payment gateways
• Controlled access to personal data
• Routine monitoring of data and systems for potential vulnerabilities

12. International Transfers

We do not routinely transfer your personal data outside the UK. If any transfer occurs (e.g., via a third-party service provider), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted to this page with the date amended above. We recommend checking this page regularly to stay informed.

14. Contact Us

If you have any questions, concerns, or requests about your data or this Privacy Policy, please contact:

Data Protection Officer: Chris Brown

Total Mobility Portsmouth
Ameiva Point, Unit 4, Suite 3, Quartremaine Rd, Portsmouth, PO3 5QP
📧 support@totalmobilityportsmouth.co.uk
📞 +44 (0)23 9266 2352

If you're not satisfied with how we handle your data, you may also contact the Information Commissioner’s Office (ICO):
🔗 www.ico.org.uk

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