BUSINESS TERMS AND CONDITIONS

Contact Information

Total Mobility Portsmouth is located at:

Ameiva Point, Unit 4, Suite 3, Quartremaine Rd, Portsmouth, PO3 5QP.

You can reach us via:

• Telephone: +44 (0) 23 9266 2352
• Email: support@totalmobilityportsmouth.co.uk

Business Hours



• Monday to Friday: 9:00 am - 5:30 pm
• Saturday and Sunday: Closed

Website Usage Terms

By accessing and using our website, you agree to comply with the following terms and conditions. If you do not agree, please refrain from using our site.

Website Content

The content and software on this website are protected by copyright. You may view and download material for personal use only. Any reproduction or redistribution without our written consent is prohibited.

User Conduct

Users must not use this website for any unlawful purposes or transmit material that is defamatory, offensive, or infringing on others' rights. Attempts to disrupt the website's functionality may result in legal action.

Jurisdiction

This website is intended for users in England and Wales and is governed by the laws of these jurisdictions. Users accessing the site from other locations are responsible for compliance with local laws.

Privacy Policy

Your privacy is important to us. Please refer to our privacy policy for details on how we collect, use, and protect your information.

Orders and Payments

Orders are accepted from individuals aged 18 and over. By placing an order, you confirm that you meet this age requirement. Prices are in Pounds Sterling and include VAT unless stated otherwise. We strive for pricing accuracy; however, in the event of an error, we will notify you and provide a refund if necessary.

VAT Exemption

If you are chronically sick or disabled and purchasing an item for personal use, you may be eligible for VAT exemption. A declaration confirming your eligibility is required.

Product Information

We aim for accuracy in product descriptions. However, variations in color tones may occur due to browser settings. If you have specific medical conditions, consult with a healthcare professional before purchasing.

Delivery

We endeavor to deliver orders promptly, typically within 7 working days. Delays will be communicated, and alternatives or refunds offered if items are out of stock.

Returns and Cancellations

Consumers have the right to cancel orders within seven working days of delivery. Items must be returned in their original condition. Charges may apply for any damage. To cancel, notify us in writing and return the item within seven days of cancellation for a full refund.

Liability

While we conduct checks on goods and services offered, it is your responsibility to ensure products meet your needs. We are not liable for external links provided on our website.

Contact Us

For inquiries or further information, please contact us using the details provided above.

Note: This document is based on the information available on the Total Mobility Portsmouth website as of March 26, 2025.